COVID-19 SHIPPING FAQ

WILL MY ORDER BE DELAYED?

Currently, the majority of our orders are making it to customers on time and we are only experiencing minimal delays. With the dynamic nature of this issue, we’ll post updates if we do see any significant impacts to our shipping timelines.

IS MY PACKAGE AND PRODUCT SAFE?

We understand that you may have concerns and the official CDC FAQ page has some helpful information regarding how COVID-19 is transmitted, including:

"In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available."

CAN I CHANGE WHERE MY PACKAGE IS BEING SENT?

If the location you are sending your package to is temporarily closed and the item has not been delivered, we will attempt to retrieve the package and place the item in Billionaire Beauties storage for you. With Billionaire Beauties storage you can temporarily store your lenses in our warehouse, and we will allow you to resend the package to a different address or to the same address once the location reopens. You can contact us by submitting an email at contact@billionairebeauties.com

WHAT IF MY LOCAL POSTAL OFFICE LOCATION IS CLOSED?

For standard delivery, you can contact Australia Post for Australia and USPS for United States, and for express delivery, contact DHL. And schedule a pick-up for your package.

This update will not affect our standard Ship-to-Verify method, which will continue to operate as normal.