Refunds & Returns
Our policy lasts 5 business days. If 5 business days have gone by since you received the lenses, unfortunately we can’t offer you a refund or exchange/replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if not we cannot refund or exchange/replace lenses.
• Contact lenses CAN ONLY be returned and refunded if the packaging is NOT OPENED.
• The shipping cost of the “return item” will be covered by customer (within Australia) however, for International Returns, it should be sent as tracked package and the shipping cost will be covered by the customer.
- Cancellation/ Order Change Request after it has been shipped will be considered as a return and the customer will cover the expenses of sending back the item.
- It is your duty to update us whether you can or you cannot receive or pick up the item from the courier. We can only do maxed of 1 attempts in sending. Please keep in mind that you will be in charge on the 2nd and so on delivery attempt.
• Once the item is proven with manufacture damage and confirmed by billionairebeauties.com, we will replace the same item with the same color that you ordered. NO EXEMPTION.
We cannot refund/exchange or replace lenses if a customer changes their mind about the color. Please do extensive research online before purchasing.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We won't accept "ripped" or "damaged" lenses as return/refunds when you have opened and used them.
Make sure you check upon opening the glass vials PRIOR to opening to see it they are in the right condition. (We always check our products before sending them out)
Check the contact lens first before you open the glass vial
We have people not being careful and ripping them and expecting a refund/exchange.
That WILL NOT be applicable UNLESS on the condition they are still in the glass vial jars UNOPENED.
We will have them replace for you if it is in the condition that mentioned above. Other than that, we expect you to make sure you handle them with care.
Disclaimer: The glass vials are your proof of purchase, please keep them and show us when you will file refund, returns or complaint.
We need also a picture of the glass vial - The list: 1 - A Picture of the lenses; 2 - A Picture of the vials, showing (ID number, Prescription and the Lote) 
Important Note:
Please before you email us for a return or a replacement, give your lenses a thorough clean (if they aren’t defective/ripped) because we actually want to explain to you the process that the manufacturer take is, we get the customer to take pictures of the lenses itself, and then you will need to take picture on the codes and barcodes as stated in our return policy.
Then we wait for the approval on the images from manufacturer (which can take months), and then have you send it to Brazil with a letter in stated what is wrong with them.
They will come back and take examination and if they are defective they will be replace, if they are not and see that it’s just not clean properly, they will just clean them and send that back to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: contact@billionairebeauties.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: contact@billionairebeauties.com and send your item to:
Billionaire Beauties
26 Dougharty Road
Heidelberg West
VIC 3081
Important:
Please keep in mind that we will not acknowledge returns and refund in the case of product violations such as; marking and written or any kind of changes in the original product package. Once we obtain the contact lenses, they will be analyzed and checked. The refund will take up to 10 business days to process and it will be credited to the credit card you used when you placed the order. Other expenses like shipping will not be refunded.
Defective Product:
It is important that if the customer will file a complaint, the customer has up to 5 business days from the day she/he received the contact lenses and must send the lenses in a appropriate lens storage and stored properly in the blister pack (or inside the original glass vial).
For dried contact lenses, fissure, fungus, improper handling, improper aseptic product or bacterial proteins are not considered as fault by manufacturer.
All products go through a prior analysis, vial check, lenses examination, documentation and invoice. We also require the customer to send us a written explanation about the defect of the lenses together with optometrist examination result for proper documentation.
Also, please keep in mind that it is not advisable to wear the contact lenses upon opening the glass vial and we advise to soak it overnight before using to avoid any unnecessary circumstances like irritation, tear, sore etc.
The manufacturer has up to 30 business days to send us flawless lenses or the same lenses sent with its report.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Billionaire Beauties
26 Dougharty Road
Heidelberg West
VIC 3081
After sending, if the order comes back to us due to insufficient address, wrong address, addressee not available and unclaimed, to resend the package the shipping will be charged. If the customer prefers to cancel, the amount paid for shipping will be deducted from the refund. This rule also applies to purchases for free shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CHANGES TO OUR POLICIES
Billionaire Beauties may modify or update Returns and Refund Policy from time to time, so please kindly review it periodically before making a purchase. We may provide you additional forms of notice, documentation request updates as appropriate under the circumstances. Your continued purchase on Billionaire Beauties after any modification to this Returns and Refunds Policy will constitute as your acceptance of any modification.