We are aware that it is really hard to obtain a product without being able to try it. We listed below the policy of returns & refunds:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange/replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot refund/exchange or replace lenses.

• Contact lenses CAN ONLY be returned and refunded if the packaging is NOT OPENED.

• The shipping cost of the “return item” will be covered by (within Australia) however, for International Returns, it should be sent as tracked package and the shipping cost will be covered by the customer.

  • Cancellation/ Order Change Request after it has been shipped will be considered as a return and the customer will cover the expenses of sending back the item.
  • It is your duty to update us whether you can or you cannot receive or pick up the item from the courier. We can only do maxed of 3 attempts in sending. Please keep in mind that you will be in charge on the 4th and so on delivery attempt.

• We can only replace any contact lens from provided a receipt if the product has manufacture defect.
• Once the item is proven with manufacture damage and confirmed by, we will replace the same item with the same color that you ordered. NO EXEMPTION.

We cannot refund/exchange or replace lenses if a customer changes their mind about the colour. Please do extensive research online before purchasing. 

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: and send your item to: 2 Boileau Street, Keysborough Vic, 3173. Australia

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 

28 Milton Street,

Carlingford 2118, NSW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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