Refunds & Returns

Refunds & Returns Policy

Effective date: July 6, 2026. This policy replaces all previous versions.

At Billionaire Beauties, every order is checked and packed with care. Because contact lenses are a sanitary medical device, opened lenses can never be returned, restocked or refunded for change of mind. Instead, we have built a policy that protects your eyes, your money and our product standards at the same time.

All requests must be lodged within 14 days of your order being delivered, based on the delivery date shown on your tracking. Requests made after 14 days cannot be accepted, except where Australian Consumer Law applies.

To lodge any request, email contact@billionairebeauties.com with your order number, the name of the product, and the photos or video described below. Our team responds within 2 business days.

1. Change of Mind (Unopened Lenses)

Due to the sanitary nature of contact lenses, we do not offer cash refunds for change of mind.

If your lenses are completely unopened and sealed in their original blister packs, we can offer you 100% of the product value as store credit. Email us within 14 days of delivery with photos of the unopened blister packs (foil intact, batch number and expiry visible), and we will provide the return address. Return postage is at the customer's cost, and we recommend a tracked service as we cannot be responsible for parcels that do not reach us.

Once your return arrives and passes inspection (foil fully intact and undamaged), store credit is issued to your account within 2 business days. Blister packs that arrive opened, pierced or damaged are not eligible for credit.

2. Opened Lenses (Not the Right Look for You)

We understand that a colour can look different on your eyes than expected. If you have opened your lenses and they are simply not for you, we offer two options:

Option A - 50% Store Credit. Send us one continuous video showing: your blister packs (batch number and expiry visible), a handwritten note with your order number, and then both lenses being cut in half with scissors. Once verified, we will issue 50% of the product value as store credit.

Option B - Style Exchange. Send us the same video as above, and pay a flat fee of AUD $20 for Australian orders or AUD $30 for international orders. This fee is all-inclusive and covers packing, handling and shipping, there is nothing extra to pay. We will then ship you a different colour or style of equal value. Nothing needs to be posted back to us.

The video and the cut are required in both options. The cut is a hygiene and safety measure, as opened lenses can never be resold or reworn safely, and the video with your order number is how we verify each claim. Photos alone, or videos without the order number visible, cannot be accepted.

3. Faulty or Defective Lenses

If your lenses arrive damaged, torn, or with a manufacturing defect, we will make it right at no cost to you.

Email us within 14 days of delivery with one continuous video showing: your blister packs (batch number and expiry visible), a handwritten note with your order number, and the defective lenses being cut in half. The video is our verification process and means you do not need to post anything back to us. Photos alone cannot be accepted.

Once verified, we will ship you a free replacement of the same product. If a replacement is out of stock, you may choose any other style of equal value, full store credit, or a full refund to your original payment method.

If we shipped you the wrong item, the same process applies and you may choose a replacement or a full refund.

4. Sale and Clearance Items

All sale and clearance items are final sale. They are not eligible for change of mind store credit or exchanges. Faulty or defective sale items are still fully covered under Section 3 and Australian Consumer Law.

5. Store Credit Terms

Store credit is valid for 12 months from the date of issue, is non-transferable, holds no cash value and cannot be redeemed for cash. Store credit can be combined with one discount code per order unless stated otherwise.

6. One Remedy Per Order

Each order is eligible for one after-sales remedy (store credit, exchange, or replacement). This keeps the process fair for everyone and allows us to keep offering these options.

7. Order Cancellations and Address Changes

We process orders quickly, so the window to cancel or change an order is short. Email us immediately after placing your order and we will do our best. Orders cancelled before shipment receive a full refund to the original payment method.

Once an order has shipped, it cannot be cancelled and this policy applies from delivery. It is the buyer's responsibility to enter the correct shipping address. If a parcel is returned to us due to an incorrect or insufficient address, or because it was unclaimed, reshipping will incur a new shipping charge. If you prefer a refund in that case, the original shipping and handling costs will be deducted.

8. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure. Our change of mind terms apply in addition to, not instead of, those rights.

9. Changes to This Policy

Billionaire Beauties may update this policy from time to time. The version published at the time of your order applies to that order.

Questions? Email contact@billionairebeauties.com and our team will look after you.